Delivery & Returns
Scroll down to read about Remember's delivery and returns policies.
Last updated: 27 January 2025
Delivery
1. All of Remember’s products made from stainless steel or sterling silver are sent by Royal Mail’s Tracked 24 service.
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This means they’ll arrive the day after they’ve been posted, and you’ll be able to track the delivery.
2. All of Remember’s products made from gold are sent by Royal Mail’s Special Delivery Guaranteed service.
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This means they’ll arrive by 13.00 the day after they’ve been posted. You’ll also be able to track the delivery.
Returns
3. Because all of Remember’s products are custom-made, returns can only be accepted if:
• you have received the wrong item
• the item is faulty
4. In these instances, please email Remember at hello@remember.co.uk and we’ll assess the problem within 72 hours.
5. If necessary, we’ll replace or repair your item as soon as possible.