Yes, we accept both black and white and colour photos.

Yes, we're happy to do this. To request a review of your photo, click here and fill in the form.

The photos that work best are: - Clear - Well lit - Close, centred shots of their subject We're happy to review your photo(s) before you place an order, so you can be sure it will work nicely. To request a review of your photo(s) click here and fill in the form.

The software we use to upload photos doesn't automatically detect whether the photo is portrait or landscape. This is something you need to tell it. 1. Start by clicking on your photo. 2. Next, click on the 'crop' button. 3. If your photo is landscape, click 3:2. If your photo is portrait, click 2:3 . 4. You'll now be able to crop your photo properly.

If you have any problems uploading your photo, please contact help@remember.co.uk

We recommend that you don't. This is because we find captions - particularly those at the edges of photos - don't work very well. As an alternative, we're working on a product that you can add an engraving to. We hope this will be ready later in 2024.

About three weeks. This is because all our Stanhopes are made by hand in our workshop in the UK.

Everything you need to know about viewing your hidden photo can be found here.

It depends on how long your chain is. Most people find that, with a 55cm chain, they're able to view their hidden photo with their naked eye. This isn't possible with shorter chains. Please note that we can't guarantee this will work for you.

Stanhopes are delicate objects that need to be handled carefully, but with the right treatment they can last a long time. Many Stanhopes made in the nineteenth century are in good working order today.

- Keep your Stanhope away from liquids, sources of direct heat and strong sunlight. - Avoid dropping it. - Use the polishing cloth provided to keep the rounded end and the flat end of your Stanhope clean of dust. When cleaning the flat end, wipe gently.

Currently we only accept orders from within the UK. We hope to change this in the future.

You have three delivery options: 1. Royal Mail second class: we offer this free for all items. Your item(s) should arrive 2-3 business days after we've finished making it. 2. Royal Mail first class: this costs £2.60. Your item(s) should arrive 1-2 business days after we've finished making it. 3. Royal Mail Tracked 24: this costs £3.30. Your item(s) should arrive the next business day after we've finished making it.

Because all our products are custom-made, we can only offer returns in two scenarios: 1. You've received the wrong product 2. The product you've received is faulty If you've been affected by either of these problems, please send a picture of the product and a description of the issue to hello@remember.co.uk We'll try to resolve the problem as soon as possible.

No, you can't. This is because all our products are custom-made: we can't sell a Stanhope with your chosen image inside to someone else instead. There is one exception: you may cancel your order if there are problems with delivery (as defined in clauses 25, 26a and 26b of our terms and conditions).

We keep your photo on file for 6 months. After that, we delete it. If you're worried about the privacy of your photo, please contact us at help@remember.co.uk